Privacy Policy
We respect your privacy and protect your data. This policy explains what we collect, why we collect it, and how we keep it safe. It applies to theupkeepgroup.com and related services provided by The Upkeep Group Pty Ltd.
The Upkeep Group Pty Ltd (“we”, “our”, “us”) provides services across IT, Facilities, Cleaning, Labour Hire and Finance. You can contact us at hello@theupkeepgroup.com.
This policy covers information we collect when you use our website, contact us, or engage our services.
Information we collect
- Contact details (name, email, phone, company)
- Enquiry details (message content, service interests)
- Contractual & billing information (when you become a client)
- Device & browser metadata
- IP address and general location
- Usage analytics (pages visited, actions, timestamps)
- Verification providers (e.g., police check status)
- Payment & accounting platforms (for invoices & receipts)
- Recruitment or reference sources (with consent)
How we use information
- To respond to enquiries and provide proposals
- To deliver and improve our services
- To manage billing, payments and accounting
- To ensure safety, compliance and right-to-work checks
- To monitor website performance and prevent abuse
- To comply with legal obligations
- Consent (e.g., contact forms)
- Contract performance (service delivery)
- Legitimate interests (security, service improvement)
- Legal obligations (tax, employment, safety)
Cookies & analytics
We may use cookies and similar technologies to operate the site and understand traffic. You can adjust your browser settings to disable cookies; some features may not function properly.
We honour standard browser privacy controls where feasible.
Sharing your information
We do not sell your personal information. We share it only with:
Trusted vendors who help us deliver services (e.g., hosting, email, payments).
Background checks, right-to-work verification, and safety compliance where required.
Where we must comply with law, regulation, or valid legal requests.
Security
We use industry-standard safeguards including MFA on systems, access controls, backups and device management. No method of transmission or storage is 100% secure, but we work to protect your information.
We keep information as long as needed for the purposes above and to meet legal and accounting requirements. When no longer required, we take steps to delete or de-identify it.
Your rights
Depending on your location, you may request access, correction, deletion, or restriction of your personal information. You can also object to certain processing or withdraw consent where processing is based on consent.
To exercise your rights or ask questions, contact:
✉ hello@theupkeepgroup.com
International transfers
Some service providers may operate internationally. Where required, we implement safeguards for cross-border data transfers.
Changes to this policy
We may update this policy from time to time. The “Last updated” date will reflect the most recent changes.
Last updated:
This page is for general information only and does not constitute legal advice.